Refunds & Cancellations

Free Cancelations Until 24 Hours

Book with confidence; free cancellations on private tour services up to 24 hours. 💛

Cancellation Can Be Accepted ✅
We believe in flexibility for our valued guests. If you need to cancel your reservation and notify us 24 hours or more before departure, we’ve got you covered.

In such cases, any deposit paid minus processing costs can be refunded, and no additional future payments will be taken. We never want any of our guests to cancel, but when it happens, we aim to make this process hassle-free, ensuring your experience with us remains smooth and enjoyable.

*Note that Private Speedboat Charters require 48 hours’ notice to cancel.

Cancellation Cannot Be Accepted ❌
We cannot process cancellations within 24 hours of departure, and, unfortunately, no refunds can be issued during this time. Any deposits made for our services are non-refundable, and guests are responsible for any pre-agreed future payments.

This policy applies without discrimination, no matter the reason for cancellation. Whether it’s a last-minute change of plans due to weather conditions (ensuring safety, of course), unexpected health issues (including food-related concerns or a positive COVID-19 test result) a mix-up with the planning or a last-minute change of heart – our policy remains consistent.

Our cancellation policy is designed to be as flexible as possible for all guests, however, due to the nature of our private tour services, it’s important to note the operational challenges and impact we face with last-minute cancellations.

We appreciate your understanding as we strive to ensure transparency and fairness in all aspects of your experience with us.

Here’s the *’small print’* 🔽

Refunds and Cancellations Policy

Services can be refunded, provided we are notified of your cancelation with at least 24 hours before the tour start time. 

Reservations placed when there are fewer than 24 hours until the tour start time are non-refundable, (unless cancelled within an hour of booking). 

The full booking amount will be charged if a tour is cancelled with fewer than 24 hours before departure or in the event of a no-show.

When refunds are accepted and issued due to a guest’s request the full amount will be returned minus any processing fees.

Exemptions To Our Cancelation Policy
  1. Private speedboat charters must be cancelled 48 hours before departure to be eligible for a deposit refund.
  2. Services booked for December 24th, 25th, 26th, 27th, 30th, 31st and January 1st, and 2nd are non-refundable unless cancelled 30 days in advance.
Weather Conditions

When booking a Phi Phi Island Tour it’s important to remember that it is an an outdoor activity. As such, amidst the natural beauty of Koh Phi Phi, we want to keep you informed about our approach to weather conditions.

Rain is a common occurrence in the islands, and we want you to know that we don’t cancel tours solely due to rain. However, we understand that personal preferences vary, so if a guest chooses to cancel, they can do so freely up to 24 hours before departure.

Given the unpredictable weather in Koh Phi Phi, we operate tours in all safe conditions, including rain. Our services proceed as usual if sea conditions and swell are deemed safe by local authorities. Please note that tours cannot be refunded when the service can operate as usual, but a guest chooses not to participate- unless it aligns with our 24-hour cancellation policy.

In rare instances where we must cancel a service due to unsafe weather conditions, rest assured, that guests are entitled to a full deposit refund without any administrative charges.


1) The refund policy remains the same regardless of the reason for cancellation. Including but not limited to; missed travel connections, sickness, coronavirus test results, travel restrictions, incorrect service(s) booked, or incorrect date(s) booked.

2) Deposits will become non-refundable in the event of a natural disaster within the Phi Phi Islands.

3) Date changes can be made at our discretion and with valid reason.

4) Guests should not book tours departing from Phi Phi Island if not staying on the island. Such reservations will be automatically null and void. Such cancellations will be made by Five Star Thailand Tours and will follow the same 24-hour refund policy.

5) Five Star Thailand Tours must be notified of a cancellation in writing about any cancellation request.