YOUR RIGHTS

Refunds & Cancellations

Free Cancelations Until 24 Hours

Book with confidence; free cancelations on private tour services up to 24 hours. 💛

Refunds and Cancellations Policy

Deposits can be refunded, provided we are notified of your cancelation with at least 24 hours before your departure. 

Reservations booked with fewer than 24 hours until departure are non-refundable, (unless cancelled within 60 minutes of booking). 

Example; A private boat tour booked for departure at 10.00am on January 20th can be cancelled and refunded if we’re notified before 09.59am on January the 19th. The deposit would be lost if booked or cancelled any later.

(Refunds issued at the request of a guest will incur a non-negotiable 150THB administration charge).

Exemptions To Our Cancelation Policy
  1. Private speedboat charters must be cancelled 48 hours before departure to be eligible for a deposit refund.
  2. Deposits paid for services booked for December 24th, 25th, 26th, 27th, 30th and January 1st, 2nd are non refundable unless cancelled 14 days in advance.
Weather Conditions

The weather in Koh Phi Phi is often unpredictable. We operate tours in all safe conditions, including rain. If sea condition and swell is deemed as safe by the Department of National Parks our services will operate as usual. Deposits cannot be refunded when a tour can operate as usual but a guest(s) chooses not to partake, (unless in accordance with our 24 hour cancelation policy).

In the unlikely event we have to cancel a service, guests will always be entitled to a full deposit refund without admin charges.

Notes:

1) The refund policy remains the same regardless of the reason for cancellation. Including but not limited to; missed travel connections, sickness, coronavirus test result, travel restriction, incorrect service(s) booked, or incorrect date(s) booked.

2) Date changes can be made at our discretion and with valid reason. A 150 Baht fee will be applied.

3) Guests should not book tours departing from Phi Phi Island if not staying on the island. Such reservations will be automatically null and void. Such cancelations will be made by Five Star Thailand Tours and will follow the same 24 hour refund policy.

4) In the unlikely event of a pandemic or natural disaster deposits will be transferable but non-refundable.

(cancellations@fivestarthailandtours.com)

Maya Bay Information:
August 1st - October 1st 2022
Access to the beach only will be restricted,
for rehabilitation purposes.

We cannot go onto the sand at the beach,
but the BAY remains open so that we can see
the beach, swim, snorkel and take photos. 💛
+66 (0) 92 710 6807 📞

Maya Bay Information:
August 1st - October 1st 2022
Access to the beach only will be restricted,
for rehabilitation purposes.

We cannot go onto the sand at the beach,
but the bay remains open so that we can
enter the mouth by boat and see the beach,
swim, snorkel and take photos. 💛
+66 (0) 92 710 6807 📞

Maya Bay Restricted Area Map
Map Showing The Restricted Area In The Maya Bay