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💡 Booking Information & Support
Please feel free to reach out if you have questions relating to our tours or encounter any issues when making a reservation. We're here to help, but please understand that under normal circumstances reservations cannot be made through messaging apps. We kindly ask that all reservations be completed through our online booking system. Since spaces are limited, a deposit is required to secure your spot. Prices are all published online for your convenience and to ensure transparency.
During our peak season months, our inbox is especially busy, and we apologize if we miss your message. If you haven't received a response from us within 24 hours, please kindly follow up, and we will assist you as soon as possible.
⏰ Support Hours
Our support hours are 9:00 am to 6:00 pm Thailand time (GMT+7). We try to reply as quickly as possible and kindly ask you to consider any time differences if you are contacting us from another country.📱 Telephone Support
We no longer offer telephone support for general inquiries. We've made this change to better invest our time and resources into creating the highest quality tours. Please rest assured, we are ready to help. For assistance, please contact us via WhatsApp or email. Providing detailed information in your message will help us assist you more efficiently. Persons who have a genuine need to contact us by telephone are advised to message us and request a callback.Message Us
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Our Location
Cannot Book in Person
⚠ We kindly ask for your understanding as we do not sell tours in person. All tour reservations must be made through dedicated channels online. Our office is not open to the public without invitation, and last-minute reservations cannot always be accommodated. We thank you for your respect.Physical Address
Five Star Group Co., Ltd.125/39 หมู่ 7 เกาะ พีพี
ตำบลอ่าวนาง
อำเภอ เมือง
จังหวัด Krabi
81210 (Thailand)
Five Star Thailand is registered in Thailand, with a physical address on Koh Phi Phi Don Island. Many websites selling Phi Phi Island Tours are registered outside of Thailand or not at all. Our address and travel license (TAT) number can be verified with the Thailand Department of Tourism.
Thailand Travel and Tourism Licence No: [34/00224]Please respect us by understanding that our office is not open to the public without appointment. We do not sell any tickets or tours in person under any circumstance and we do not accept cash as a payment method.
