Effective as of January 2018. Updated on February 2022.
Five Star Group (Thailand) LTD, (“us”, “we”, or “our”) operates the www.fivestarthailandtours.com website (the “Service”).
To comply with the European Union’s GDPR. This page will inform you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Types of data collected
Personal data will only be collected during our secure (SSL protected) booking process. For us to obtain personal data, It must be voluntarily provided to us by the guest and is never collected without consent. The information we request is kept to a minimum and is necessary for us to process a reservation. Any personal data shared with us when booking an experience will be purged from our servers: 181 days after the guests travel date.
- Email address – We don’t ever send spam emails you didn’t ask for. Just your tickets.
- First name and last name – We need this so we know who you are when you check-in.
- Nationality – Necessary for fraud prevention and to verify the authenticity of a transaction.
- Cookies and Usage Data.
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data:
Cookies are files with small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Five Star Thailand Tours does not have access to any payment information provided. We are unable to view your credit card information, with your card details only being processed by secure dedicated payment servers. Operated by trusted and reputable banking services who process our payments. Never are your payment details seen by on stored on Five Star Thailand Tours servers.
Transfer of data
Your information, including Personal Data, may be maintained on — servers physically located outside of Thailand. Located in both Asia & the European Union. Five Star Thailand Tours will take all steps reasonably necessary to ensure that your data is treated securely. No transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place; including the security of your data and other personal information.
Disclosure of data
Five Star Travel and Tours may disclose your Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Five Star Thailand Tours
Five Star Thailand Tours will disclose your personal information (email address & full name) with our trusted service partners in the Kingdom of Thailand. This is necessary to facilitate a smooth experience for our guests. Any partners your data may shared with are fully vetted and registered companies. We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf. To perform service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your data is important to us, we strive to use commercially acceptable means to protect your Personal Data, including secure SSL security technology, protecting any information process via our service.
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics