Five Star Group Thailand Co LTD. Privacy Policy.

Effective as of October 2019.

Five Star Group (Thailand) LTD, (“us”, “we”, or “our”) operates the www.fivestarthailandtours.com website (the “Service”).

To comply with the European Union’s (unnecessary) GDPR. This page will inform you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to facilitate a smooth guest experience. By making a reservation with Five Star Thailand Tours, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.fivestarthailandtours.com/terms-conditions

Types of data collected

Personal data will only be collected during our secure (SSL protected) booking process. For us to obtain personal data, It must be voluntarily provided to us by the guest and is never collected without consent. The information we request is kept to a minimum and is necessary for us to process a reservation. Any personal data shared with us when booking an experience will be purged from our servers: 181 days after the guests travel date.

Personal Data:

  1. Email address – We don’t ever send spam emails you didn’t ask for! Just your tickets.
  2. First name and last name – We kind of need this so we know who you are when you check-in!
  3. Nationality – We need this to protect us from online fraud: and to verify the authenticity of a transaction.
  4. Cookies and Usage Data.

Usage Data:

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data:

We use cookies for our booking platform to properly function and to ensure maximum security.

Cookies are files with small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Payment Data:

Five Star Thailand Tours does not have access to any payment information provided. We are unable to view your credit card information, with your card details only being processed by secure dedicated payment servers. Operated by trusted and reputable banking services who process our payments. Never are your payment detail seen by on stored on Five Star Thailand Tours servers.

Transfer of data

Your information, including Personal Data, may be maintained on — servers physically located outside of Thailand. Located in both Asia & the European Union. Five Star Thailand Tours will take all steps reasonably necessary to ensure that your data is treated securely. No transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place; including the security of your data and other personal information.

Disclosure of data

Five Star Travel and Tours may disclose your Data in the good faith belief that such action is necessary to:

Five Star Thailand Tours will disclose your personal information (email address & full name) with our trusted service partners in the Kingdom of Thailand. This is necessary to facilitate a smooth experience for our guests. Any partners your data may shared with are fully vetted and registered companies. We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf. To perform service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

The security of your data is important to us, we strive to use commercially acceptable means to protect your Personal Data, including secure SSL security technology, protecting any information process via our service.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Contact Us

If you have any concerns regarding our privacy policy or would like to request the removal of any personal data we may hold, please contact us via email at hello@fivestarthailandtours.com

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