Refunds & Cancellations

COVID-19 Cancellations Information 

All Services Are Operating As Normal. Unless a service is cancelled by Five Star Thailand Tours, reservations are non-refundable.

For more information, please contact us at cancellations@fivestarthailandtours.com.

The following cancellation policy will be effective from Jan 22 to 15 April (Travel Date) and we will keep updated.

We will follow all public health instructions issues, however, at present, all services offered by Five Star Thailand Tours are operating as normal, the outbreak of COVID-19 is not deemed a cause for concern. Unfortunately, services are non-refundable; date changes can be made at our discretion, and credit for future use can be issued.

We are closely monitoring the development of the COVID-19 situation. For ChineseHongkongJapaneseTaiwaneseSouth Korean customers’ requests for cancellation by participation date, when provided with proof of nationality and proof of intended travel.

Customers from outside these regions are not eligible to be refunded if any customers decide they do not want to travel- we advise to seek compensation from your travel insurance providers.

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