How to book with Five Star Thailand Tours

Here’s our step-by-step guide on exactly how to book your next adventure in Koh Phi Phi!


Step 1: Browse through the activities provided by Five Star Thailand. We offer tours leaving from Phuket & from Koh Phi Phi, so make sure to select a tour package suitable for where you’ll be staying. Choose from a private boat tour, semi-private or join with a group.


You can search for tours based on location using the search bar, or click ‘TOURS’ in the menu to see all tour packages available.

Each activity page is complete with description, tour details, additional information and instructions, for you to quickly refer to. You also find out where the tour leaves from (Phuket or Koh Phi Phi) right on the activity listing page!

If you’re on the fence about booking with Five Star Thailand Tours, you can also read our reviews left by real customers on Google, and you can read our cancellations & refunds information to set you mind at ease.


Step 2: Add your tour to cart



Once you have decided the best tour for you, you’ll need to add it into your cart.

Add to cart on Desktop

You’ll see the ‘Book Now’ button on the right side of the tour listing page.

  1. Select your travel date from the calendar.
  2. Choose the number of passengers (Adults & Children)
  3. Select any additional add-ons you’d like to include.
  4. Click the ‘BOOK NOW’ Button.

Add to cart on Mobile

You’ll see the ‘Book Now’ button at the bottom of the screen.

  1. Click the ‘BOOK NOW’ Button.
  2. You can add the travel date and amount of passenger on the next page.


Step 3: Confirm your booking details

After tapping the booking now button you be redirected to your cart, here you can check the details for your reservation and enter any promo codes, you’d like to use.

Once you’re confident with your cart contents and ready to make your reservation, click on ‘Proceed to checkout.’


Step 4: Book your tour!


Proceed to make your payment once you’re satisfied with your list of items in the cart. There are several payment methods you can choose from. Pay with credit/debit card or PayPal.

Five Star Thailand Tours does not process credit card payments; we use secure encrypted payments, processed by the Siam Comercial Bank. You card details are never stored on our servers and are never visible to us.

You need to fill in your information such as email address, phone number & address. It is important to make sure the details are correct, and here’s why.

Email Address: We’ll send you booking confirmation to you via email

Phone Number: We may need to contact you about your reservation to confirm pick up times or locations. To help your day run as smooth as possible, we must be able to reach you.

Address: You mustn’t enter the address of your hotel here. When processing a card payment, we are required to check the address the card is registered to matches the address and postcode you provide us. This means if you check out using your hotels address, there is a high chance your payment will be declined and flagged as fraudulent by our payment processors.


Accepted currencies

Five Star Thailand Tours are a Thailand based BOI company, in Koh Phi Phi. Our primary currency is Thai Baht (THB). While you can change the currency displayed to USD, GBP, EUR, VND, SGD and more.

All payments will be processed in our local currency and will be converted to THB checkout.

Five Star Thailand do not charge any service fees or additional fees. If for some reason you see any extra fees, please check with your credit card issuer.


Changes, cancellations and refunds

Our cancellation policy is fair for both parties and has our customers best interests at heart.

In the rare case that an activity that you have booked is cancelled, you will be given the option of booking an alternative date or requesting a full refund.

You may refer to the cancellation policy here: Refunds & Cancellations.

In the event you cancel a tour, please allow 7 – 14 days after a refund has been approved, for fund to appear on your bank statement. The processing time is set my a customers bank and times can vary depending on who you bank with.


Five Star Thailand customer support

If ever in doubt or facing any issues, you’re free to reach the Klook customer support team via several methods.

  • Phone Support – Give us a call on +66 0 92 710 6807 between 9 am – 2 pm or 4 pm – 10 pm. Seven days a week, Thailand time.
  • Facebook – Send us a message directly on Facebook. Like us on Facebook here.
  • WhatsApp – We aim to respond within one hour (during opening hours). Add us on WhatsApp here.
  • Email – Send us a message at any time, we’ll get back to you as soon as possible!

With so many different tours to choose from in Koh Phi Phi, it can often be hard to filter out companies to avoid. Five Star Thailand Tours provide high-quality exertions and tours – making your experience of Koh Phi Phi as unique as it can be!